Australian Embassy
Russian Federation
Embassy address: 10A/2 Podkolokolny Pereulok, 109028 Moscow - Telephone: +7 495 956 6070 - Fax: +7 495 956 6170; Consular assistance: +61 2 6261 3305 (from Russia) or 1300 555 135 (from Australia)







The Australian Embassy will be closed over the Christmas and New Year period. If you are planning to travel to Australia over the Christmas / New Year period, the deadline for all Visitor (subclass 600) and Temporary Work (subclass 400) visa applications is Friday 14 November 2014.
For applications lodged after 14 November 2014, the Visa Office is unable to guarantee a decision before Christmas.


From Monday 4 August 2014, the Visa Section will be open for business during the following times.
Due to office renovations, please go to the reception counter on the ground floor through the main entrance.

 - Monday to Friday, 12 noon to 3pm: Visa applications paid by credit card only (No appointment necessary)

 - Monday, Wednesday & Friday 9am-11am: Visa applications paid by cash only (Appointment is essential)

For an appointment, please contact the Europe Service Centre. (See Contact Us for details).

For information on how to lodge your visa application, see Contact Us.

Changes in how to contact us

From 14 May 2014, please contact the Europe Service Centre for all immigration or citizenship queries. 

Tel +7 495 660 4511   or     email:

Russian language from 12:00-15:00  (Moscow summer); 13:00-16:00  (Moscow winter)

English language from 16.00-19.00 (Moscow summer); 17.00-20.00 (Moscow winter)

The Europe Service Centre is a dedicated and specialist service of the Department of Immigration and Border Protection that handles all enquiries relating to visa and citizenship requirements to Australia for clients based in Europe.

How to contact the Europe Service Centre

The easiest way to contact the Europe Service Centre is to use the based client enquiry form: The ESC aims to reply to web enquiries within two working days of receipt.

If you are calling from one of the countries listed below, please call +7 495 660 4511:

- Armenia
- Belarus
- Kazakhstan
- Kyrgyzstan
- Moldova
- Russia
- Tajikistan
- Turkmenistan
- Ukraine
- Uzbekistan

If the country you wish to call from is not listed here, please call the Europe Service Centre directly on +44 (0) 20 7420 3690. 

Closure of Parent and Other Family visa categories

From Monday 2 June 2014, applications for the following visa subclasses will no longer be accepted:

Parent (non-contributory) visas

• 103 (Parent)
• 804 (Aged Parent)

Other Family visas 

• 114 and 838 (Aged Dependent Relative)
• 115 and 835 (Remaining Relative)
• 116 and 836 (Carer)

Applications received after this date will be invalid, and will be returned to the applicant.

This does NOT affect ongoing applications that have not yet been finalised.

For more information please visit:

Processing times for Visitor and Temporary Work visas

Applications for Visitor (subclass 600) and Temporary Work (subclass 400) visas should be lodged at the Australian Embassy in Moscow at least 4 weeks ahead of your travel date. This is in keeping with the Australian Government’s global service standard of 4 weeks for these visa classes.

Applications must be complete and will be processed as quickly as possible within this timeframe. However, processing times may vary depending on a range of factors and personal circumstances. If your application is likely to take longer than 4 weeks, we will inform you.

Please see the important notice above relating to processing times over the Christmas and New Year period.

Fraud in Visa Applications

All applicants for visas should be aware that if your application includes false or fraudulently obtained documents, or information that is false or misleading, your application may be refused. This includes information given by you, a member of your family, or another person acting on your behalf. You and your family members may also be barred from entering Australia for 3 years, which would include being considered for other visa types. This applies to both temporary visas (such as Visitors and Students), and permanent visas (such as Partner, Child and Other Family visas).

See: Migration Fraud and Family Migration Fraud

Applying for a visa

Client Service

Label-free visa arrangements for visa holders

Citizens of all countries who are granted a visa by the Australian Embassy in Moscow are able to travel to Australia without a visa label (sticker) in their passport. The visa record will be held electronically against the passport details of the visa holder. Visa applicants who are granted a visa are not required to send their passport to the Embassy to obtain evidence of their visa.

Applicants who are granted visas will receive a visa grant notice, which explains the validity and conditions of their visa.

See: Visa Label-Free Travel 

Visa Pricing Changes

From 1 September 2013, new visa prices were introduced. A visa application incurs a charge per applicant in an individual or combined application.

The Visa Application Charge (VAC) is the amount of money in Australian Dollars (AUD) or equivalent Russian Roubles that must be paid for a visa application. Depending on your circumstances, there will be different types of charges included in the total visa application charge. Please refer to the Department of Immigration and Citizenship website for further information on these new arrangements.

Please not that staff at our Embassy will not calculate your application charge. For information about how to calculate your application charge please visit the link below or download the Visa Pricing Table here.

See: New Visa Charges for 1 September 2013

Changes to Protection Visa Conditions

From 3 June 2013 all persons who are granted a Protection visa in Australia will be subject to condidtion 8559. This means that the visa holder will not be able to return to their home country or the country from which they are claiming protection, unless they receive written permission from the Department of Immigration and Citizenship to do so. If written permission is not granted and the person travels, the Protection visa may be cancelled.

See: Amendments to the Migration Regulations 1994 relating to protection visas 

Other Important Information

                                            See: Victims' Stories

                                                    Migration Related Scams

Adoption and Surrogacy

The Visa and Immigration Office of the Australian Embassy in Moscow handles Australian visa and citizenship applications from nationals and legal residents of Armenia, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan. Citizens of all of these countries MUST obtain a visa to travel to and enter Australia.

Residents of Azerbaijan must lodge their visa applications at the Australian Embassy in Ankara, Turkey. See:

July 2014