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VISAS, IMMIGRATION AND CITIZENSHIP
From 14 May 2014, please contact the Europe Service Centre for all immigration or citizenship queries.
Tel +7 495 660 4511 or email: http://www.immi.gov.au/contacts/forms/europe/.
Russian language from 12:00-15:00 (Moscow summer); 13:00-16:00 (Moscow winter)
English language from 16.00-19.00 (Moscow summer); 17.00-20.00 (Moscow winter)
The Europe Service Centre is a dedicated and specialist service of the Department of Immigration and Border Protection that handles all enquiries relating to visa and citizenship requirements to Australia for clients based in Europe.
How to contact the Europe Service Centre
The easiest way to contact the Europe Service Centre is to use the based client enquiry form: http://www.immi.gov.au/contacts/forms/europe/. The ESC aims to reply to web enquiries within two working days of receipt.
If you are calling from one of the countries listed below, please call +7 495 660 4511:
If the country you wish to call from is not listed here, please call the Europe Service Centre directly on +44 (0) 20 7420 3690.
Closure of Parent and Other Family visa categories
From Monday 2 June 2014, applications for the following visa subclasses will no longer be accepted:
Parent (non-contributory) visas
• 103 (Parent)
• 804 (Aged Parent)
Other Family visas
• 114 and 838 (Aged Dependent Relative)
• 115 and 835 (Remaining Relative)
• 116 and 836 (Carer)
Applications received after this date will be invalid, and will be returned to the applicant.
This does NOT affect ongoing applications that have not yet been finalised.
For more information please visit: http://www.immi.gov.au/migrants/family/family-visas-all.htm
Processing times for Visitor and Temporary Work visas
Applications for Visitor (subclass 600) and Temporary Work (subclass 400) visas should be lodged at the Australian Embassy in Moscow at least 4 weeks ahead of your travel date. This is in keeping with the Australian Government’s global service standard of 4 weeks for these visa classes.
Applications must be complete and will be processed as quickly as possible within this timeframe. However, processing times may vary depending on a range of factors and personal circumstances. If your application is likely to take longer than 4 weeks, we will inform you.
Changes to opening hours - Visa and Immigration Section
From Monday 3 March 2014, the Immigration Section of the Australian Embassy will be open on Monday, Wednesday, and Friday from 9am until 11am.
For further details of our opening hours please see the Contact Us section of our website.
Fraud in Visa Applications
All applicants for visas should be aware that if your application includes false or fraudulently obtained documents, or information that is false or misleading, your application may be refused. This includes information given by you, a member of your family, or another person acting on your behalf. You and your family members may also be barred from entering Australia for 3 years, which would include being considered for other visa types. This applies to both temporary visas (such as Visitors and Students), and permanent visas (such as Partner, Child and Other Family visas).
Applying for a visa
Label-free visa arrangements for visa holders
Citizens of all countries who are granted a visa by the Australian Embassy in Moscow are able to travel to Australia without a visa label (sticker) in their passport. The visa record will be held electronically against the passport details of the visa holder. Visa applicants who are granted a visa are not required to send their passport to the Embassy to obtain evidence of their visa.
Applicants who are granted visas will receive a visa grant notice, which explains the validity and conditions of their visa.
Visa Pricing Changes
From 1 September 2013, new visa prices were introduced. A visa application incurs a charge per applicant in an individual or combined application.
The Visa Application Charge (VAC) is the amount of money in Australian Dollars (AUD) or equivalent Russian Roubles that must be paid for a visa application. Depending on your circumstances, there will be different types of charges included in the total visa application charge. Please refer to the Department of Immigration and Citizenship website for further information on these new arrangements.
Please not that staff at our Embassy will not calculate your application charge. For information about how to calculate your application charge please visit the link below or download the Visa Pricing Table here.
Changes to Protection Visa Conditions
From 3 June 2013 all persons who are granted a Protection visa in Australia will be subject to condidtion 8559. This means that the visa holder will not be able to return to their home country or the country from which they ar eclaiming protection, unless they receive written permission from the Department of Immigration and Citizenship to do so. If written permission is not granted and the person travels, the Protection visa may be cancelled.
Other Important Information
- Relationship Scams - Beware of sending money overseas to a pen-friend or prospective marriage partner you have met over the Internet
See: Victims' Stories
- Using Migration Agents - Before engaging a migration agent, we recommend that you read some important information
- Australian Passports - Applications for Australian passports are dealt with by the Department of Foreign Affairs and Trade.
Adoption and Surrogacy
- Adoption - If you are planning to adopt a child overseas, please be aware that the Visa and Immigration Section of the Australian Embassy in Moscow cannot provide advice or information on the adoption requirements or processes in any country. Please refer to the Fact Sheet on Expatriate Adoptions which you should read carefully.
The Visa and Immigration Office of the Australian Embassy in Moscow handles Australian visa and citizenship applications from nationals and legal residents of Armenia, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine and Uzbekistan. Citizens of all of these countries MUST obtain a visa to travel to and enter Australia.
Residents of Azerbaijan must lodge their visa applications at the Australian Embassy in Ankara, Turkey. See: www.turkey.embassy.gov.au